We’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. You have 30 days from the day you receive your package to submit your return form and request a return shipping label from us, and the reason for return is not a result of a Kaydenana error, the cost of return shipping for $10 will be deducted from your refund, or you can send via a carrier of your choice to the address below, including your order number in the package.
To return your purchased item, please follow these steps:
- Ship your Return to Kaydenana within 30 days of the receive date
- Make sure your Return purchase is in its original packaging, without physical damages and alterations
- Affix the return label if provided and ship to:
Kaydenana
ATTN: Returns
3310 E Whitebirch Dr
West Covina, CA 91791
We are not able to offer a refund or exchange if this deadline is passed. We are only able to accept returns on items - if they are sent back unworn, undamaged and in their original packaging. If any item is delivered damaged you have 48 Hours to contact us via email Official@kaydenana.com for assistance. (It is the buyer’s responsibility to check for any damaged pieces upon opening the package once it’s delivered)
We are not responsible for lost returned packages, and we recommend you insure and track your package. You will receive your refund in the original form of payment or Store Credit. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued. If the item is damaged during the return shipment, we are not responsible and cannot provide a return.
INTERNATIONAL RETURNS
Unfortunately, our system cannot create international return labels, therefore the customer is responsible for the return shipping cost. Please ship all returns to the address below, we do not accept exchanges for any international orders.
Kaydenana
ATTN: Returns
3310 E Whitebirch Dr
West Covina, CA 91791
United State
Should you have any questions, please e-mail us at official@kaydenana.com with the subject heading of ONLINE RETURN: INQUIRY – [ORDER NUMBER].
We take every effort to quickly process returns, but kindly ask that you allow us 7 days upon receipt in our office to issue funds back to your account.
Exchanges:
We are only able to process one exchange per order. If you would like to exchange an item, please return the item, using the return steps above, we will provide you a free prepaid shipping label via email.